ISBIS: Metrics that engage leadership attention

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INVITED SPEAKER: Professor Nicholas Fisher 

Abstract: Over the last century, much of the research, development and deployment of statistical methods in business and industry has been devoted to solving some form of operational problem. However, the sorts of data and performance measures that engage – or should engage – the attention of enterprise leadership tend to be rather different. In this seminar, we argue that, with the exception of financial metrics, many of the high-level metrics that the senior leadership need to be monitoring relate to measuring relationships if they to be duly diligent in managing risk to the enterprise. The issue of managing Safety Culture provides an important example of this approach in action, as well as a cautionary tale about some prevailing statistical practices in designing and analysing satisfaction surveys.